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A brand new position is bringing a breath of fresh air to the Viridem team in 2024: Senior Project Manager, Process Optimization. What does that mean for you? In this article, meet Nathalie Larocque, your new point of contact, and discover how her role can help you streamline your accounts payable automation, improve workflow efficiency, and optimize your use of Viridem.
Year-end reviews make you realize a lot of things, and Viridem is no exception this year. We’ve always prioritized customer success and close collaboration, so we recognized a gap in our post-implementation support. Specifically, we found that we weren’t as connected to our clients as we would have liked once their digital transformation was fully underway.
We needed to enhance client engagement, educate our existing clients about new features, and introduce all the subsequent phases of workflow automation with Viridem. That’s why we created a new role designed to bridge the gap between our team and yours, helping you maximize ROI, implement document management solutions, and optimize accounts payable processes.
That’s where Nathalie Larocque comes in. Passionate about challenges and with four years at Viridem, she was the perfect candidate to become Senior Project Manager in Process Optimization.
Nathalie is passionate about what she does and cherishes the client relationship. “Connecting with people and adding a bit of light-hearted fun, sometimes with silly jokes, is priceless,” she laughs. As an educator at heart, she explains Viridem’s automation features, digital document workflows, and invoice management solutions with analogies that resonate with clients. Some clients have even waited months for her personalized training sessions!
This human touch ensures that Viridem exceeds expectations and helps you streamline accounts payable workflows, automate repetitive tasks, and achieve a fully integrated financial process. Regular follow-ups post-implementation allow us to stay connected to your reality and offer highly personalized consulting for workflow optimization.
Nathalie also values the collaborative culture at Viridem. “People help each other when problems arise, and the teamwork is unmatched,” she notes. Our caring, collaborative environment extends naturally to client support and process optimization projects.
So what does this new position mean for you? Simply put, Nathalie is like a caring colleague at the other end of the line. She listens to your challenges, keeps you updated on new Viridem functionalities, and shares best practices to optimize accounts payable automation, enhance document processing, and increase operational efficiency.
To take advantage of this new service, contact our support team at soutien@viridem.ca